Forgot Password
Set a New Password Using Your Security Questions

Use your security questions to set a new password to your account.

 

SMS / PIN Password Reset

If you have verified or provided your non-Montgomery College e-mail address or mobile telephone number, you can utilize our SMS / PIN Password Reset utility. If you have not yet verified your alternate e-mail address or cell phone, please visit the My Account link on the MyMC Login page. Log into your account and provide us with your non-Montgomery College e-mail address and mobile telephone number.

 

Frequently Asked Questions:

 

How do I claim my account?

You go to the MyMC Login page and click on the "Claim Your Account" link. Once you're on the Account Claim page, provide your MyMC ID and your M# to continue. Be sure to include the "M" when entering your M#.


Is the "M" in my M# case sensitive?

No, the "M" is not case sensitive for either the Claim Your Account or the Find Your MyMC ID actions.  


What is my MyMC ID and how can I find it?

Your MyMC ID is the login username that you use to login to the MyMC Portal.  If you do not remember your MyMC ID, you can use the Find Your MyMC ID link on the MyMC Login page to retrieve it.


What is my M# and how can I find it?

Your M# is a 9-digit number beginning with an M followed by 8 numeric characters.

The M# is also referred to as the College ID, Student ID or MC ID.

If you are a new student, your M# can be found on your Student Acceptance Letter. If you are a new employee, your M# can be found on your College employment offer letter.

After you've claimed your account, can find your M# by signing into MyMC and clicking the "View your information" button in the "M Number, MyMC ID or Email Information" portlet on the Home tab. The M# can also be found on your Montgomery College ID card located above the barcode.


How can I enter my personal cell phone and personal (non-Montgomery College) e-mail address so I can use the PIN Password Reset utility?

At the completion of the account claim process, you will be directed to the My Profile tab where you can enter your cell phone number and personal e-mail address. After you've already claimed your account, you can always return to the My Profile tab by signing back into your account.


If I don't have a cell phone or personal e-mail address to use the PIN Password Reset, how can I reset my password if I forget it?

If you click on "Forgot Password" on the MyMC Login page, there are two options for resetting your password if you forget it. If you choose not to use the PIN Password Reset, you can reset a forgotten password by using the security questions and answers you chose when claiming your account. Click on the "Set a new password using your security questions" button and then enter your MyMC ID and answer one of your security questions. After doing that, you'll be able to create a new password. 


How do I reset my password after my account is already claimed?

After your account has been claimed, you can reset your password by clicking on the "My Account" link on the MyMC Login page. There, you will sign on with your MyMC ID and password. Once signed in, you will need to click on the "My Account" tab and there you can create and confirm a new password.


Will my password ever expire?

Yes, the new password will expire in 180 days. After that time, you will need to reset your password to a new one.


What happens if I forget my password and lock my account?

Your account becomes locked for 15 minutes if you have tried unsuccessfully to enter your password 3 times, or failed to answer your security questions 3 times. You can either wait 15 minutes for your account to unlock, or you can use the PIN Password Reset utility to unlock your account and create a new password.


Can I update my security questions and answers after my account has already been claimed?

Yes, click on the "My Account" link on the MyMC Login page, log into your account and click on the "Set up security questions" tab to view your current questions and answers. You can also change your security answers, or select new security questions.


Are the answers to my account security questions case sensitive?

No, the answers are not case sensitive.


Who should I call if I have additional account claiming questions?

If you continue to have additional questions after reading the FAQs and HELP documents, you should call the IT Service Desk at 240-567-7222 or itservicedesk@montgomerycollege.edu for assistance.


Where can I find the Acceptable Use of Information Technology Policy (AUP) if I want to read it again after I claim my account?

The AUP, College Policy 66001 can be accessed from the Official Policies and Documents link at the bottom of the www.montgomerycollege.edu homepage.

 

 

 

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