IT Service Desk

Please follow the Claim Your Account guide (PDF, ) for detailed instructions.

No, the "M" is not case sensitive for either the Claim Your Account or the Find Your MyMC ID actions. 

Your MyMC ID is the login username that you use to login to the MyMC Portal.  If you do not remember your MyMC ID, you can use the Find Your MyMC ID link on the MyMC Login page to retrieve it.

Your M# is a 9-digit number beginning with an M followed by 8 numeric characters.

The M# is also referred to as the College ID, Student ID or MC ID.

If you are a new student, your M# can be found on your Student Acceptance Letter. If you are a new employee, your M# can be found on your College employment offer letter.

After you've claimed your account, you can find your M# by signing into MyMC and clicking the "View your information" button in the "M Number, MyMC ID or Email Information" portlet on the Home tab. The M# can also be found on your Montgomery College ID card located above the barcode.

Yes, click on the "My Account" link on the MyMC login page, log into your account and click on the "My Security" link in the sidebar to view your current questions and answers. You can also change your security answers, or select new security questions.

Detailed instructions can be found in MyMC Account Management Portalnew window guide.

Follow the Forgot Password guide (PDF, ) to reset your password. Once reset you may update your personal cell phone and email address by going to the MyMC Account Management Portal.

Use the Reset Password guide (PDF, ) to reset your password.

Yes, the new password will expire in 180 days. After that time, you will need to reset your password to a new one.

If you forget your password and have tried unsuccessfully to enter your password 3 times, your account will be locked and you will need to contact the IT ServiceDesk to have your account unlocked. If your account is locked due to having failed to answer your security questions 3 times, it will be unlocked automatically after 15 minutes.

Yes, click on the "My Account" link on the MyMC login page, log into your account and click on the "My Security" link in the sidebar to view your current questions and answers. You can also change your security answers, or select new security questions.

Detailed instructions can be found in MyMC Account Management Portal guide.

No, the answers are not case sensitive.

If you continue to have additional questions after reading the FAQs and HELP documents, you should call the IT Service Desk at 240-567-7222 or itservicedesk@montgomerycollege.edu for assistance.

Read and download the Acceptable Use of Information Technology Policy (PDF, ) .