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IT Service Desk

Need Help? 
Contact the IT Service Desk:

Student Access is available 24/7/365

Chat Online
Open a web chat with a service desk representative

Email the IT Service Desk


Employee access is available:

  • Monday - Thursday (7:30 a.m. - 8:00 p.m.)
  • Friday (7:30 a.m. - 5:00 p.m.)
  • Saturday (8:00 a.m. - 4:30 p.m.) 
    except College holidays and emergency closures

Open a Service Desk Ticket
Click on the IT Service Desk icon on your desktop

Email the IT Service Desk

Chat Online
Open a web chat with a service desk representative

Call Us

For Password Resets:
Please call 240-567-7222 for help with your password. Password resets are not available by Web Chat.

Frequently Asked Questions

You go to the MyMC Login page and click on the "Claim Your Account" link. Once you're on the Account Claim page, provide your MyMC ID and your M# to continue. Be sure to include the "M" when entering your M#.

No, the "M" is not case sensitive for either the Claim Your Account or the Find Your MyMC ID actions. 

Your MyMC ID is the login username that you use to login to the MyMC Portal.  If you do not remember your MyMC ID, you can use the Find Your MyMC ID link on the MyMC Login page to retrieve it.

Your M# is a 9-digit number beginning with an M followed by 8 numeric characters.

The M# is also referred to as the College ID, Student ID or MC ID.

If you are a new student, your M# can be found on your Student Acceptance Letter. If you are a new employee, your M# can be found on your College employment offer letter.

After you've claimed your account, you can find your M# by signing into MyMC and clicking the "View your information" button in the "M Number, MyMC ID or Email Information" portlet on the Home tab. The M# can also be found on your Montgomery College ID card located above the barcode.

At the completion of the account claim process, you will be directed to the My Profile tab where you can enter your cell phone number and personal e-mail address. After you've already claimed your account, you can always return to the My Profile tab by signing back into your account.

If you click on "Forgot Password" on the MyMC Login page, there are two options for resetting your password if you forget it. If you choose not to use the PIN Password Reset, you can reset a forgotten password by using the security questions and answers you chose when claiming your account. Click on the "Set a new password using your security questions" button and then enter your MyMC ID and answer one of your security questions. After doing that, you'll be able to create a new password. 

After your account has been claimed, you can reset your password by clicking on the "Password Reset" link on the MyMC Login page. There, you will sign on with your MyMC ID and current password. Once signed in, you will be directed to create and confirm a new password.

Yes, the new password will expire in 180 days. After that time, you will need to reset your password to a new one.

If you forget your password and have tried unsuccessfully to enter your password 3 times, your account will be locked and you will need to contact the IT ServiceDesk to have your account unlocked. If your account is locked due to having failed to answer your security questions 3 times, it will be unlocked automatically after 15 minutes.

Yes, click on the "My Account" link on the MyMC Login page, log into your account and click on the "Set up security questions" tab to view your current questions and answers. You can also change your security answers, or select new security questions.

If you continue to have additional questions after reading the FAQs and HELP documents, you should call the IT Service Desk at 240-567-7222 or for assistance.