Performance Management

Demonstrate high ethical standards of conduct in the performance of job duties and in interacting with others.

Act with honor, fairness, and truthfulness.

Respect and comply with college/department policies and procedures, collective bargaining agreements, and federal and state laws and regulations. 

Build trust and form alliances through shared respect and cooperation.

Share information and constructive feedback openly with coworkers.

Serve as a role model and set ethical standards for the department

Build an inclusive work environment.

Hold yourself and others accountable for ethical behavior.

Lead by example.

Demonstrate a commitment to respond to the needs of stakeholders to achieve optimal results in a timely manner.

Anticipate the needs of stakeholders and promptly act to provide requested information, take appropriate action, or refer a stakeholder to the appropriate department or person.

Respond to stakeholders by projecting courtesy, respect, understanding, and professionalism.

Follow through on service delivery commitments to customers and manage expectations.

Try to exceed stakeholder expectations; adjust approach whenever possible to add more value.

Set a vision and goals for service excellence.

Mentor and guide staff by sharing knowledge and best practices.

Inspire staff to provide enhanced service delivery.

Promote a culture of customer service excellence. 

Improve processes, methods, systems, or services.

Identify, analyze, and evaluate alternative solutions. 

Proactively complete assignments, seizing opportunities to enhance performance within the range of authority.

Embrace and adapt to change.

Create and communicate an inspiring vision and engage others in its pursuit.

Take risks, support risk-taking, and bring new ideas forward. 

Direct organizational change initiatives, champion change, and promote flexibility to meet changing business needs.

Ensure performance objectives support the achievement of department results

Demonstrate expertise in using qualitative and quantitative analytics to assess the effectiveness of business operations.

Keep an open mind that appreciates and promotes an inclusive and welcoming work environment. treating others with dignity, diplomacy, and civility. 

Understand your personal compass and the path to inclusion.

Take opportunities to learn about cultural differences.

Handle conflict situations constructively

Set expectations for integrating diversity in the workplace

Create and maintain a work environment that values diversity through understanding and practice

Respect, value, and welcome all.

Does not discriminate against any individual or group

Listen and consider the opinions of others. Demonstrate cultural awareness and make decisions tailored to circumstances without bias.

Demonstrate professionalism in attitude and work ethic.

Comply with the policies, procedures, regulations, and collective bargaining agreements that govern college activities.

Adhere to standards of conduct and ethics within the profession or field.

Perform job duties thoroughly and accurately.

Strive to learn and promote the organization’s mission, vision, and values.

Protect and use the organization’s resources responsibly.

Act decisively and take responsibility for the results.

Ensure sound stewardship and management of expenditures and resources.

Maintain transparency in interactions, activities, and decisions.

Work collaboratively within the team, unit, and across the organization.

Earn and demonstrate the trust of team members and internal/external customers.

Actively participate in and share information, knowledge, and experiences.

Develop and maintain mutually beneficial relationships that promote the success of the college

Serve as an example in promoting collaboration across the organization.

Build an inclusive and diverse work environment.

Promote succession planning for staff, supervisors, and managers.

Convey information clearly and concisely through verbal, visual, or written communication.

Ensure information is shared with appropriate stakeholders and that feedback is provided in a timely manner.

Use effective wording and tone toward the targeted audience.

Ensure important information is shared with staff as appropriate.

Inspire staff to share ideas.

Effectively communicate in formal and informal settings, conveying complex information in easily understandable terms.

Create an environment where all ideas are given equal consideration.

Demonstrate high ethical standards of conduct in the performance of job duties and in interacting with others.

Act with honor, fairness, and truthfulness.

Respect and comply with college and department policies and procedures, collective bargaining agreements, and federal and state laws and regulations. 

Build trust and form alliances through shared respect and cooperation.

Share information and constructive feedback openly with coworkers.

Serve as a role model and set standards for ethical behavior.

Build an inclusive work environment.

Recognize ethical dilemmas and take appropriate action.

Demonstrate openness and honesty.

Demonstrate a commitment to respond to the needs of stakeholders to achieve optimal results in a timely manner

Anticipate the needs of stakeholders and promptly act to provide requested information, take appropriate action, or refer a stakeholder to the appropriate department or person.

Respond to stakeholders by projecting courtesy, respect, understanding and professionalism.

Follow through on service delivery commitments to customers and manage expectations.

Try to exceed stakeholder expectations; adjust approach whenever possible to add more value.

Mentor and guide staff by sharing knowledge and best practices.

Ensure employees are professionally developed and well trained.

Inspire staff to provide enhanced service delivery.

Improve processes, methods, systems, or services.

Identify, analyze, and evaluate alternative solutions. 

Proactively complete assignments, seizing opportunities to enhance performance within the range of authority

Embrace and adapt to change

Encourage thinking outside the norm, experimentation, and risk-taking.

Adapts to organizational changes and implements change management strategies.

Use a decision-making methodology that includes identification of the problem, analysis of options, selection of solutions, implementation, and evaluation.

Implement methods and processes identified and created to leverage knowledge to enhance performance.

Demonstrate an understanding of data analytics and its use within the respective function. 

Keep an open mind that appreciates and promotes an inclusive and welcoming work environment, treating others with dignity, diplomacy, and civility. 

Understand your personal compass and the path to inclusion

Take opportunities to learn about cultural differences

Handle conflict situations constructively

Create and maintain a work environment in which people from diverse backgrounds and perspectives can succeed

Consistently demonstrate respect and appreciation for others by empathizing, valuing their time and contributions, being available, and responsive to their needs.

Demonstrate a willingness to examine perspectives that are different from yours.

Demonstrate professionalism in attitude and work ethic.

Comply with the policies, procedures, regulations, and collective bargaining agreements that govern College activities.

Adhere to standards of conduct and ethics within the profession or field.

Perform job duties thoroughly and accurately.

Strive to learn and promote the organization’s mission, vision, and values.

Protect and use the organization’s resources responsibly.

Make decisions that protect the organization.

Take responsibility for decisions.

Hold yourself and others accountable for decisions and actions.

Execute policies, procedures, regulations, and collective bargaining agreements that govern college activities with objectivity and consistency.

Work collaboratively within the team, unit, and across the organization.

Earn and demonstrate the trust of team members and internal and external customers.

Actively participate in and share information, knowledge, and experiences.

Develop and maintain mutually beneficial relationships that promote the success of the College.

Foster an environment that enables employees to openly share ideas.

Seek the maximum appropriate involvement of stakeholders in decision-making.

Recognize and acknowledge team and employee achievements.

Communicate the rationale for decisions.

Convey information clearly and concisely through verbal, visual, or written communication.

Ensure information is shared with appropriate stakeholders and that feedback is provided in a timely manner.

Use effective wording and tone toward the targeted audience.

Ensure important information is shared with staff as appropriate.

Inspire staff to share ideas.

Effectively communicate in formal and informal settings, conveying complex information in easily understandable terms.

Ensure communications and message are consistent with college policies and procedures.

Demonstrate high ethical standards of conduct in the performance of job duties and in interacting with others.

Act with honor, fairness, and truthfulness.

Respect and comply with college and department policies and procedures, collective bargaining agreements, and federal and state laws and regulations. 

Build trust and form alliances through shared respect and cooperation.

Share information and constructive feedback openly with coworkers.

Demonstrate a commitment to respond to the needs of stakeholders to achieve optimal results in a timely manner.

Anticipate the needs of stakeholders and promptly act to provide requested information, take appropriate action or refer stakeholder to the appropriate department or person.

Respond to stakeholders by projecting courtesy, respect, understanding, and professionalism.

Follow through on service delivery commitments to customers and manage expectations.

Try to exceed stakeholder expectations; adjust approach whenever possible to add more value.

Improve processes, methods, systems, or services.

Identify, analyze, and evaluate alternative solutions.

Proactively complete assignments, seizing opportunities to enhance performance within the range of authority.

Embrace and adapt to change.

Keep an open mind that appreciates and promotes an inclusive and welcoming work environment, treating others with dignity, diplomacy, and civility. 

Understand your personal compass and the path to inclusion.

Take opportunities to learn about cultural differences.

Handle conflict situations constructively.

Demonstrate professionalism in attitude and work ethic.

Comply with the policies, procedures, regulations, and collective bargaining agreements that govern college activities.

Adhere to standards of conduct and ethics within the profession or field.

Perform job duties thoroughly and accurately.

Strive to learn and promote the organization’s mission, vision, and values.

Protect and use the organization’s resources responsibly.

Work collaboratively within the team, unit, and across the organization.

Earn and demonstrate the trust of team members and internal and external customers.

Actively participate in and share information, knowledge, and experiences.

Develop and maintain mutually beneficial relationships that promote the success of the College.

Convey information clearly and concisely through verbal, visual, or written communication.

Ensure information is shared with appropriate stakeholders and that feedback is provided in a timely manner.

Use effective wording and tone toward the targeted audience.

Consistently demonstrates an exceptional level of knowledge, skills, and abilities required for the job.

Requires little to no direct supervision and often assists, mentors, and leads others.

Consistently completes job assignments and work products with an exceptionally high level of accuracy.

Consistently completes and prioritizes job assignments in a timely manner. Assumes responsibility for identifying and leading additional project work.

Consistently complies with college policies and procedures and external regulatory requirements.

Is proactive in planning, problem solving, and identifying solutions to make significant contributions to the team, the department, and/or to the College.

Serves as a role model. Consistently demonstrates behaviors that reflect and align with the values of the College and encourages and motivates others to do the same. 

Consistently demonstrates knowledge, skills, and abilities required for the job. 

Requires minimal supervision.

Consistently completes job assignments with a high level of accuracy, requiring minimal to no revisions.

Consistently completes and prioritizes job assignments in a timely manner and pursues additional responsibilities and/or in extra project work.   

Consistently complies with college policies and procedures and external regulatory requirements.

Is willing and able to participate in planning, problem solving, and identifying solutions to make significant contributions to the team, the department, and/or to the College.

Consistently demonstrates behaviors that reflect and align with the values of the College and encourages and motivates others to do the same. 

Consistently demonstrates and/or fulfills the knowledge, skills, and abilities required for the job.

Requires occasional supervision.

Consistently completes job assignments accurately.

Consistently completes and prioritizes job assignments in a timely manner and is willing to assume additional responsibilities and/or assist in extra project work.

Consistently complies with College policies and procedures and/or external regulatory requirements.

Consistently makes valuable contributions to the work of the team, the department, and/or the College.

Consistently demonstrates behaviors that reflect and align with the values of the College.

Does not consistently demonstrate and/or fulfill the knowledge, skills, and abilities required for the job.

Requires regular supervision. 

Does not consistently complete job assignments with accuracy.

Does not consistently complete job assignments on time and/or meet deadlines.

Does not consistently comply with college policies and procedures and/or external regulatory requirements.

Does not contribute on a regular basis to the work of the team, the department, and/or the College.

Does not consistently demonstrate behaviors that reflect or align with the values of the College. 

Does not demonstrate and/or fulfill the knowledge, skills, and abilities required for the job.

Requires close supervision or redirection.

Does not complete job assignments with accuracy.

Does not complete work on time and/or meet deadlines.

Does not comply with college policies and procedures and/or external regulatory requirements. 

Does not contribute to the work of the team, department ,and/or the College.

Behaviors do not reflect or align with the values of the College.